Job: Call Center Agent - San Diego, CA

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Job Description

Hiring Full-Time Collection Agents!

AllianceOne is a subsidiary of Teleperformance, the leader and global expert in contact center management creating more value through a better customer experience.  Our core business spans the full spectrum of contact center solutions.  Teleperformance currently has 276 Contact Center, over 100,000 employees globally in 51 countries.

We are currently hiring for Collection Agents position at our AllianceOne San Diego, CA location.

 Collection Agents contact Spanish speaking consumers regarding past due government debts.

AllianceOne is a growing leader in the accounts receivable industry and we are looking for capable individuals to help us expand our business! We provide paid training for talented professionals to help them gain the tools needed to become successful.  You will receive comprehensive training by our dedicated development team.  AllianceOne partners with a wide variety of top clients and provides a solid account base.  Because we understand keeping our talented staff drives our success we also offer excellent career advancement opportunities.  If you are considering a new career in a growing industry contact us to discuss the many opportunities we can provide for you with our team!


• Contact delinquent customers of our clientele to obtain payment commitments and bring resolution to unpaid accounts
• Communicate with individuals by phone and written correspondence
• Verify contact information and transfer calls to our Collections Department for further action.
• Obtain confidential information from 1st and 3rd parties while accurately updating computer files while conducting each call
• Demonstrate effective skip tracing techniques through programs and policies implemented by AllianceOne



Skills / Requirements


• Excellent verbal communication skills
• Bilingual English/Spanish strongly encouraged
• The ability to problem solve creatively
• Must be proficient in time management
• Strong desire to achieve goals
• Basic computer knowledge/skills
• Ability and openness to work with a diverse customer base
• Must be self motivated
• Team player
• Flexibility

Hourly Requirements:

40 hours per week

Mon-Fri: 8:30AM to 5:30PM OR 8AM to 5PM

*Up to 2 Sat. per month is required.


• Medical and Dental Benefits after 60 days of employment
• 401(k) with company match after 90 days of employment
• Generous Paid Vacation Package 

For additional information on AllianceOne Inc. visit our website at or call Senior Talent Acquisition Specialist, Katie Rigney, at 800-858-5778.