AllianceOne is a subsidiary of Teleperformance, the leader and global expert in contact center management creating more value through a better customer experience. Our core business spans the full spectrum of contact center solutions. Teleperformance currently has 276 Contact Center, over 100,000 employees globally in 51 countries.
We are currently hiring for a Collection Agent position at our AllianceOne San Diego, CA location.
Collection Agents contact consumers regarding past due government debts. We provide paid training to help our team members gain the tools needed to become successful. AllianceOne partners with a wide variety of top clients and provides a solid account base. Because we understand keeping our talented staff drives our success we also offer excellent career advancement opportunities.
If you are considering a new career in a growing industry contact us to discuss the many opportunities we can provide for you with our team!
* Contact delinquent customers of our clientele to obtain payment commitments and bring resolution to unpaid accounts
* Communicate with individuals by phone and written correspondence
* Verify contact information and transfer calls to our Collections Department for further action.
* Obtain confidential information from 1st and 3rd parties while accurately updating computer files while conducting each call
* Demonstrate effective skip tracing techniques through programs and policies implemented by AllianceOne Benefits
* Medical and Dental Benefits after 30 days of employment
* 401(k) with company match after 90 days of employment
* Generous Paid Vacation Package starting at 6 months with over 3 weeks the start of each following calendar year
• Excellent verbal communication skills
• The ability to problem solve creatively
• Must be proficient in time management
• Strong desire to achieve goals
• Basic computer knowledge/skills
• Ability and openness to work with a diverse customer base
• Must be self motivated
• Team player
Job Hotline 877-876-7886